pyVideoTrans

English

简体中文

English

简体中文

Appearance

Having Usage Issues? Here’s How to Get Help and Technical Support ​

We understand that you may encounter some problems while using the software. To help you resolve them more efficiently, we recommend first trying the following self-troubleshooting steps.

Paid Support

If you are looking for paid technical support or paid custom modifications, please email [email protected] directly or scan the WeChat reward QR code (1 RMB) and leave your WeChat ID.

Step 1: Ask Anonymously in the Online Q&A ​

Visit the online Q&A community: https://bbs.pyvideotrans.com

No registration or login is required. Please provide detailed information, including your operating system, the version number in the top-left corner of the software, error messages, and the last ~30 lines from the latest log file in the logs directory. Submit your question, and DeepSeek will automatically reply within a minute or two, resolving most common issues and errors.

After posting, wait a minute or two and refresh the page to read DeepSeek’s response.

Step 2: Email for Manual Assistance (For Donors Only) ​

If the above methods do not resolve your issue, you can also send an email to [email protected]. Please include the following details in your email:

  1. Complete Error Screenshot: Click on the red error message, wait for the detailed information to appear, and capture a screenshot of the entire software interface, as shown below:

  2. Software Version Number: Found in the top-left corner of the software, e.g., v3.77.

  3. Operating System: Specify your operating system version, e.g., Windows 10, macOS, Ubuntu 22.04, etc.

  4. Deployment Method: How did you run the software? For example, did you use a pre-packaged 7z archive, or did you deploy it from source code?

  5. Upgrade Method: Did the issue occur after an upgrade? From which version did you upgrade?

    If you are using the pre-packaged Windows version and upgraded by overwriting with a patch, try downloading the full package again and overwriting to see if it resolves the issue.

  6. Log Files: Locate the logs folder in the software directory, which contains .log files named with the current date. Please upload these two files (one starting with app and one with the date) or copy and paste the last ~20 lines of each file into the email.

Notes on Email Responses

First, thank you for using pyvideotrans. This is an open-source, free software developed by an individual developer in their spare time.

The project is not commercially operated and does not include paid features or built-in ads. To cover the server costs of the documentation website, only Google-provided ads are placed on the website (pyvideotrans.com). Additionally, the developer sometimes bears the API call costs incurred during software testing.

For this reason, I cannot promise to reply to every email but will do my best to respond to emails from donors.

If you appreciate this project and wish to see it continue, consider supporting us with a small donation. Every bit of support helps keep the project going.